Privacy policy
# Privacy Policy
*Last updated: June 2026*
This Privacy Policy explains how The Gas Centre and BBQ Shop Limited, trading as “The BBQ Shop” (“we”, “us”, “our”), collects, uses, and protects your personal data when you visit thebbqshop.store (the “Site”) or place an order. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
## 1. Data Controller
The data controller responsible for your personal data is:
- *The Gas Centre and BBQ Shop Limited*
- Registered office: 2 New Shops, 145 High Street, Old Woking, Woking, Surrey, GU22 9JW, United Kingdom
- Company Registration Number: 08474726
- Email: [support@thebbqshop.store](mailto:support@thebbqshop.store)
## 2. Information We Collect
We may collect and process the following information:
- *Identity and contact data:* name, billing address, delivery address, email address, telephone number.
- *Order data:* details of products you purchase and your order history.
- *Payment data:* payment is processed securely by our third-party payment providers. We do not store your full card details.
- *Technical data:* IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
- *Communications:* any correspondence you send us by email, phone, or contact form.
## 3. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders, including delivery.
- Communicate with you regarding your order or enquiries.
- Process payments and prevent fraud.
- Send marketing communications where you have consented (you may opt out at any time).
- Improve our Site, products, and customer service.
- Comply with legal and regulatory obligations.
## 4. Legal Basis for Processing
We process your personal data on the following lawful bases: performance of a contract (to fulfil your order), legitimate interests (to operate and improve our business), consent (for marketing), and legal obligation (e.g. tax and accounting records).
## 5. Sharing Your Information
We do not sell your personal data. We may share it with trusted third parties only where necessary, including: payment processors, delivery and courier companies, IT and hosting providers, and professional advisers. We may also disclose your data where required by law.
## 6. Cookies
Our Site uses cookies to enable core functionality, analyse traffic, and personalise your experience. You can manage or disable cookies through your browser settings, though some features of the Site may not function correctly as a result.
## 7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Order and transaction records are typically retained for at least six years in line with UK tax law.
## 8. Your Rights
Under UK GDPR, you have the right to: access your personal data; request correction or erasure; restrict or object to processing; data portability; and withdraw consent at any time. To exercise any of these rights, contact us at [support@thebbqshop.store](mailto:support@thebbqshop.store). You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
## 9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All transactions are encrypted using SSL technology.
## 10. International Transfers
Where your data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.
## 11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
## 12. Contact
For any questions about this Privacy Policy or how we handle your data, please contact us:
- *Email:* [support@thebbqshop.store](mailto:support@thebbqshop.store)
- *Phone:* 01483 760750
- *Address:* 2 New Shops, 145 High Street, Old Woking, Woking, Surrey, GU22 9JW, United Kingdom